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My email address no longer works. How do I reach my document?

Updated 2026-10-13

<p>If you can still reach the address your document was sent to, you can add your new address yourself. Open the document, click <strong>Sign in (Recipient)</strong> at the bottom, sign in with the old address and add the new one.</p><p>If you can no longer reach the old address, contact the organisation that issued the document and ask them to add your new address.</p>

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